Credomatic & American Express
The following offices of Credomatic & American Express are available for credit card cash withdrawals or Guatemalan-issued credit card replacements. A valid passport is needed to carry out any transaction. Hours are: Monday-Friday from 8 a.m. to 6 p.m.
Guatemala City:
*7a. Ave 6-26, Zona 9
Plaza El Roble
Basement, Atención al Público
Phone: +502 2361 0909 (working hours)
*Plaza Obelisco
Avenida Reforma 18 calle
Zona 10
Phone: +502 2361 0909
Calzada Roosevelt 30-75, Zona 11
Centro Comercial El Puente
Phone: +502 2361 0909
Diagonal 6, 12-42 Zona 10
First Floor, Local 112
Phone: +502 2361 0909 (working hours)
5a. Avenida y 11 Calle, Z.1
Edificio Estacionamiento
Phone: +502 2361 0909
Other Towns:
Quetzaltenango:
18 Avenida 03-34, zona 3, Quetzaltenango
Phone: +502 2361 0909
9:00 a.m. to 6:00 p.m. Mon-Fri
9:00 a.m. to 1:00 p.m. Saturday
Escuintla:
3ra Ave. 6-24 zona 1, Santa Lucia Cotz.
Phone: +502 2361 0909
9:00 a.m. to 6:00 p.m. Mon-Fri
To report stolen American Express travelers’ checks, call collect 1-800-288-0073 or (502)2412-4700. You may apply for replacement checks at Clark Tours located at 7a. Avenida14-76, Zona 9 Tel. (502)2412-4700 E-mail: info@clarktours.com.gt.
*Bank cards using the Cirrus networks (Pronto in Guatemala) are accepted.
Lost or Stolen Credit Cards:
A replacement credit card cannot be issued in Guatemala without the proper authorization of a bank in the United States.
A lost or stolen credit card can only be blocked in case of loss or theft. An order to block a lost or stolen credit card must be reported to the following:
1-(800) 999-3060 (Customer Service)
However, this will only prevent its use in Guatemala. A call to the proper U.S. bank (i.e., the bank which issued the card) is necessary in order to block the use of the card worldwide.
American Express can replace lost or stolen travelers’ checks. In order to replace them, you may call American Express collect in the United States through the AT&T operator by dialing:
1-(800) 288-0073