The U.S. Embassy is located at Boulevard Austriaco 11-51, Zone 16, Guatemala City. There is no public parking at the U.S. Embassy. However, there are several commercial parking facilities within walking distance and a drop-off and pick-up area in front of the U.S. Embassy. Please arrive on time for your appointment. If you arrive late by 15 minutes or more, you may be asked to reschedule your appointment. In addition, please ensure that you bring requisite funds for payment of the fees, the typed and printed application form completely filled out, and all required supporting documents. If you arrive with incomplete forms or insufficient funds to pay the fees, you may be asked to reschedule your appointment.
Because the U.S. Embassy is a secure facility, certain items such as cell phones, smart watches, and large bags may not be brought into the U.S. Embassy. Please click here for security information and a full list of prohibited items when entering the U.S. Embassy. There is no facility at the U.S. Embassy to store prohibited items, so please make necessary arrangements prior to entering.
The Consular Section is committed to the protection of U.S. citizens at home and abroad. We protect U.S. borders by facilitating travel for legitimate visa applicants while screening out persons who might do us harm or are otherwise ineligible for a visa under U.S. immigration laws. We ensure the safety and welfare of U.S. citizens living or traveling overseas by providing both routine and emergency services. At all times, we strive to provide quality service consistent with U.S. laws and regulations.
The Consular Section is open from 7:00 am to 4:30 pm Monday through Thursday, and 7:00 am to 12:00 pm on Friday (except on U.S. and Guatemalan holidays).
Please be advised that in an emergency, U.S. Embassy personnel are not first responders. If you need emergency assistance, Guatemala has a dedicated tourism assistance program (called PROATUR) whose sole mission is to assist and protect foreign tourists in Guatemala. Their emergency assistance call center – staffed with Spanish and English speakers – may be contacted 24/7 by calling 1500 from a Guatemalan phone number or (502) 2290-2810. You may also contact PROATUR by WhatsApp at +502-5188-1819.