An official website of the United States government

Important Services Information

Payment Methods & Details

In person, you may pay in cash (U.S. dollars or Guatemalan quetzales) or by credit card.

If you are an adult renewing your passport and using Form DS-82, you may pay online through pay.gov.  Please print a copy of the online payment confirmation receipt to include with your application.

Appointments & Locations

The U.S. Embassy is located at Boulevard Austriaco 11-51, Zone 16, Guatemala City.  There is no public parking at the U.S. Embassy.  However, there are several commercial parking facilities within walking distance and a drop-off and pick-up area in front of the U.S. Embassy.  Please arrive on time for your appointment.  If you arrive late by 15 minutes or more, you may be asked to reschedule your appointment.  In addition, please ensure that you bring requisite funds for payment of the fees, the typed and printed application form completely filled out, and all required supporting documents.  If you arrive with incomplete forms or insufficient funds to pay the fees, you may be asked to reschedule your appointment. 

Because the U.S. Embassy is a secure facility, certain items such as cell phones, smart watches, and large bags may not be brought into the U.S. Embassy.  Please see below for security information and a full list of prohibited items when entering the U.S. Embassy.  There is no facility at the U.S. Embassy to store prohibited items, so please make necessary arrangements prior to entering.

To request an appointment, please click on the following links:

Security Information

For security purposes and due to capacity limitations, the Consular Section does not allow third-parties (such as friends, family or business contacts) to attend the consular appointments, with the exception of parents or legal guardians accompanying minors, elderly applicants, or applicants with special needs or disabilities. Escort animals trained to assist applicants with disabilities will be admitted.

All visitors and their belongings must pass through security screening before entering the Embassy.

Prior to entering security, please remove any belts, coats, sweaters, and any objects inside your pockets.  Please place these items in the tray provided by security on the conveyor belt for x-ray screening. 

The following items are prohibited inside the building:

  • Electrical devices such as cell phones, tablets, smartwatches, cameras, or any recording devices
  • Headphones
  • Any device that requires batteries with the exception of hearing aids
  • Large purses, handbags, or backpacks
  • Food, excluding breast milk and prepared baby formula. Powdered formula will not be allowed in.
  • Any type of liquids such as lotion, hand sanitizer (antibacterial gel), lipstick, water, etc., over 100 ml (3.4 ounces)
  • Cigarettes, cigars, matches, or lighters
  • Sharp objects such as scissors, pens, nail files, or razor blades
  • Weapons or explosive materials of any kinds

There is no facility at the Embassy to store prohibited items. You must make arrangements to store these items before entering. Due to security considerations, there is no information window for walk-in visitors at the Embassy.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.

Please contact us at ConsularGuatem@state.gov for more information or to request reasonable accommodation.