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The courier renewal process steps
Courier Company: Cargo Expreso

The courier renewal process steps

You may qualify to renew your passport by courier if you meet ALL of the following criteria:

  • Your previous U.S. passport book/card is in your possession;
  • You were at least 16 years old when your most recent U.S. passport book/card was issued;
  • Your most recent U.S. passport book/card was issued less than 15 years ago; AND
  • Your previous U.S. passport was issued under your current legal name.

NOTE:  Previous lost/stolen/mutilated passports DO NOT meet criteria for the service.

If you do not meet the above criteria, you should follow the regular passport application process and schedule an appointment at the U.S. Embassy in Guatemala.

Please submit the following documents:

  1. Fill out the online Form DS-82 and print the typed form.  We do not accept applications filled out by hand.  Please make sure to sign and date the application.  Your signature should match the one in your previous passport.  Your SOCIAL SECURITY NUMBER IS REQUIRED to adjudicate the passport application.  If you have never been issued a Social Security number, you must submit a declaration signed under penalty of perjury (click here for the No Social Security Number statement).  This declaration does not need to be notarized.
  2. Provide one 2” x 2” photo taken within the last 6 months.  Please remove your eyeglasses.
  3. Pay the $130 fee.  You may pay online or with a cashier’s check issued by a Guatemala bank.
    • To pay online, please go to pay.gov and then provide a copy of the online payment confirmation.
    • To pay by bank cashier’s check, the check must be the exact amount of $130 (U.S. dollars) or Q1040 (Guatemalan quetzals) and made out to “U.S. Disbursing Officer.”  The check cannot be more than six months old from the date issued.  Do not send cash, and do not write anything on the check.
    • If you are also applying for a U.S. passport card, please add $30 (U.S. dollars) or Q240 (Guatemalan quetzals).  At this time, it is not possible to pay the passport card fee through pay.gov.
    • IMPORTANT NOTE: Checks submitted with the incorrect amount or addressee will be rejected, and your application will be sent back to you using the return shipping label provided.
  4. Include your most recent U.S. passport.
  5. Bring all documents (form, photo, payment, passport) to any Cargo Expreso or Guatex agency – list of agencies is below.  You must include a prepaid return shipping label from the same courier agency so that we may return your new and previous passports.

Please take note of the following:

  • The entire process takes 6-8 weeks or more from the time your application leaves your hands until you receive your new passport. You may check the status of your application at any time at https://passportstatus.state.gov/.  The U.S. Embassy receives passports approximately 10 days after the are issued in the United States.
  • Neither the Embassy nor the courier company will communicate with you regarding the status of your application, but you may use the tracking number from your return label to determine when the package is ready for pick-up.
  • Incomplete or incorrect applications will be returned to you using the return shipping label submitted with the application.
  • Courier agency personnel will not review your documents or application to verify whether they are correct or complete. They will ONLY make sure that you do not include cash in the envelope.
  • The courier agency will accept ONLY one application and one payment per envelope.
  • Do not forget to sign and date your application.
  • To obtain a bank cashier´s check, an active local Guatemalan bank account is required.

Please find below the list of local agencies for Cargo Expreso. Contact them to find specific information about prices and schedules.





CARCHA Alta Verapaz 7a calle 7-36 zona 2 local 10, plaza familiar, San Pedro Carchá
SALAMA AGENCIA Baja Verapaz  1 Calle 1-63 zona 6 Barrio Hacienda de la Virgen, Plaza San Antonio, Salama, Baja Verapaz
CHIMALTENANGO AGENCIA  Chimaltenango  1ra. Av. 1-94 Zona 6 interior local #3  Chimaltenango
AGENCIA TECPAN Chimaltenango  2da Calle y 2a. Av 1-62 Zona 4 Tecpan, Chimaltenango
AGENCIA SAN MARTIN JILOTEPEQUE Chimaltenango  7ma Avenida 13-20 zona 2 Barrio El Calvario San Martín Jilotepeque
CHIQUIMULA AGENCIA  Chiquimula 14 Avenida 3-01 Zona 1, Chiquimula, Chiquimula
ESQUIPULAS Chiquimula 11 Calle 0-89, Zona 1 entrada principal a Esquipulas
IPALA Chiquimula 1 Calle 1-69 zona 1(esquina). Ipala, Chiquimula 
COBAN AGENCIA  Cobán  1a. Calle y decima avenida 1-11, Zona 2 calle Minerva, Plaza San Martin, Cobán A.V.
SANTA LUCIA COTZUMALGUAPA Cotzumalguapa Calzada 15 de septiembre 5-13 zona 1 Santa Lucia Cotzumalguapa 
GUASTATOYA AGENCIA El Progreso  4ta. Calle 2-41 zona 4 Guastatoya, El Progreso
SANARATE El Progreso  Avenida Ismael Arriaza 6-53 zona 1, Sanarate, El Progreso
ESCUINTLA AGENCIA Escuintla 13 calle y 5 av. 4-81 zona 1 Escuintla plaza san Francisco
PUERTO DE SAN JOSE Escuintla Barrio la Arenera Km 107.7 Carretera al Puerto de San José Plaza Manantial, local 1C, Puerto San José, Escuintla
TIQUISATE Escuintla Calzada principal 1-01 zona 4 Tiquisate CC  Arboreto local # 128
19 CALLE ZONA 01 Guatemala  Avenida Centro América 19-10 zona 1
AGENCIA CARRETERA A EL SALVADOR Guatemala  Carretera a el Salvador km 16.1 local A, lote # 8, Lomas de San Rafael
AGENCIA ZONA 17 Guatemala  11 calle 12-20 zona 17 Lomas del Norte
AGENCIA ZONA 4 Guatemala  7av 2-63 zona 4 local 4 carril derecho 
AGENCIA ZONA 6 Guatemala  15 ave 6-01 zona 6, Barrio La Parroquia
ZONA 02 Guatemala  5a calle 10-06 zona 2, locales 3 y 4 primer nivel Plaza 10
ZONA 1 Guatemala  Avenida Elena y 14 Calle Esquina Zona 1
ZONA 9 Guatemala  12 calle 5-59 zona 9 Plaza Montufar local 11 y 12
AGENCIA GRAN PLAZA Guatemala  Carretera a El Salvador Km 14.5 Centro comercial Gran Plaza Local 12 A
AGENCIA ZONA 13 Guatemala  11 Calle 14-42 Zona 13 Avenida Hincapie, Guatemala
AGENCIA ZONA 16 Guatemala  Centro Comercial Santa Amelia Local #4, Boulevard Centro Medico Militar 12-05 Zona 16
AGENCIA TERMINAL Guatemala  5a Avenita 3-74 Zona 9, Guatemala
ATANASIO TZUL 1 Guatemala  31 Calle 25-45 zona 12. Intercargo 2do. Nivel
LAS CHARCAS ZONA 11 Guatemala  9a ave 34-00 zona 11, Las Charcas, local 7
VILLA NUEVA Guatemala  3 calle 13-90 zona 1, local 4 Colonia las Gardenias, atrás farmacia galeno
VILLA NUEVA II Guatemala  11 av. 4-41 zona 5 Villa Nueva, Plaza Prisma, Local 15
AGENCIA PLAZA MADERO Guatemala  Diagonal 3 calzada Atanazio Tzul 17-13 zona 12, plaza madero, local 12
AGENCIA AMATITLAN Guatemala  Km 26 CA-9 Sur Amatitlán
AGENCIA AGUILAR BATRES Guatemala  Calzada Aguilar Batres 40-74 zona 11 Villa Nueva
AGENCIA ARBORETO Guatemala  23 ave 11-55 zona 4 de Mixco, Centro Comercial Arboreto San Nicolas, local 124
AGENCIA ZONA 11 Guatemala  20 calle 16-43 zona 11 Colonia Granai Townson III
MIXCO Guatemala  3ra av. 2-28 zona 3 de Mixco El Rosario
SAN CRISTOBAL ZONA 8 MIXCO Guatemala  15av 2-96 sector b1 zona 8 de Mixco
SAN JUAN Guatemala  Calzada San Juan16-50 zona 4 Mixco, Comercial El Punto, Locales 105 C 
ROOSEVELT Guatemala  Calzada Roosevelt 13-10, colonia La Escuadrilla zona 2 de Mixco
RUSMALL Guatemala  Calzada Roosevelt 12-76 y 12-80 Zona 7 Guatemala C.C. Rusmall local C1-15
AGENCIA SAN JUAN SACATEPEQUEZ Guatemala  6a. Avenida 8-10 San Juan Sacatepéquez
AGENCIA BARILLAS HUEHUETENANGO Huehuetenango  2da avenida 2-77 zona 1, Barillas
AGENCIA LA MESILLA Huehuetenango  Calle Principal Barrio El Centro La Mesilla, a un costado del hotel Milis
AGENCIA SAN PEDRO SOLOMA Huehuetenango  4ta Calle 1-34 zona 2, Soloma
LOS AMATES Izabal  Km. 200 ruta al Atlántico Cruce a Los Amates
PUERTO BARRIOS AGENCIA  Izabal  Km 293 ruta al Atlántico, Colonia virginia, centro comercial Red Plaza local 4, Puerto Barrios, Izabal
SANTO TOMAS Izabal  Colonia Bambi 2, Santo Tomás de Castilla, Izabal
JALAPA Jalapa  Av, Chipilapa 0-46, z 1 C.C. Novicentro Jal. Local 9
JUTIAPA AGENCIA  Jutiapa 6ta Calle entre 1ra Y 2da ave. Zona 1 Local B-3 Plaza La Ronda Jutiapa
ASUNCION MITA Jutiapa 2da. Calle 6a. Av, 6-08, Asunción Mita, Jutiapa
PETEN AGENCIA  Petén  4 Avenida Zona 1 Calle Limite a un costado de Elektra Santa Elena Peten,
POPTUN AGENCIA Petén  Calzada Guatemala kilómetro 381.5 zona 4 Poptun, Peten
SAYAXCHE Petén  Barrio El Porvenir, Zona 4 03 calle
AGENCIA XELA 2 Quetzaltenango  9 Calle 24-36 zona 7 Plaza Castilla Local 12 frente al gran Karmel
QUETZALTENANGO AGENCIA  Quetzaltenango  7 Calle 17-40 Zona 3, Frente a Universidad Galileo
COATEPEQUE AGENCIA  Quetzaltenango  3a. Avenida 4-62 Zona 1 Barrio la Batalla C.C. Coatepeque Local #3
PLAYA GRANDE Quiché  Lote 9, Calzada Alvaro Colon Zona 1 Ixcán, Quiche
AGENCIA NEBAJ Quiché  5a ave, zona 0 canton Tzijul, Nebaj, Quiche
QUICHE Quiché  2 Ave. 18-15 Zona 4 Santa Cruz del Quiche
RETALHULEU Retalhuleu  Km 183.5 San Sebastian, Retalhuleu (frente a talleres Hino)
RETALHULEU 2 Retalhuleu  Boulevard Centenario Plaza Santander local #8 zona 4
AGENCIA SAN LUCAS Sacatepéquez 6a calle poniente 0-60 zona 1 CC Multiplaza el Sauce, local 12
ANTIGUA GUATEMALA Sacatepéquez 3a calle poniente #13A, Antigua Guatemala
TECUN UMAN San Marco  4a. Avenida 2-68 zona 1 Tecún Umán, San Marcos. 
MALACATAN San Marcos  5a. Calle 2-45 zona 2, Malacatán, San Marcos. 
SAN MARCOS AGENCIA San Marcos  7ma Av. A 8-09 zona 1 San Marcos, villa Rome local 6
AGENCIA SAN PEDRO SAN MARCOS San Marcos  3ra calle 9-39 zona 1 San Pedro Sacatepéquez, San Marcos 
AGENCIA TACANA San Marcos  6 avenida 3-45 zona 4 Tacana San Marcos, Guatemala
BARBERENA AGENCIA Santa Rosa 2ª. Calle 4-41 Zona 1 Plaza San José, local 1, Barrio La Iglesia, Barberena, Santa Rosa.
CHIQUIMULILLA Santa Rosa 3 avenida y 3 calle zona 2 Barrio Santiago 
PANAJACHEL Sololá  Calle principal 3-36 zona 1 Panajachel,
SOLOLA Sololá  6a ave 3-01 zona 2, Barrio El Calvario, Sololá
MAZATENANGO AGENCIA  Suchitepéquez 2 avenida 8-51 zona 1 C.C santa clara local No. 4
SAN FRANCISCO EL ALTO Totonicapán  4ta avenida 0-55 zona 1, Barrio Chuasiguan, San Francisco el Alto
TOTONICAPAN Totonicapán  1ra calle, entre 8va y 9na avenida zona 2, Totonicapan
AGENCIA MOMOSTENANGO Totonicapán  02 avenida Marta Carolina Zona 3 Momostenango Totonicapán
TECULUTAN AGENCIA  Zacapa  Km 121 ruta al Atlántico teculutan zacapa en parqueo de gasolinera Texaco


Zacapa  Local 5 calzada Miguel García Granados, zona 4, local 5. Edificio Centro Clinico, entrada principal Zacapa

revisado 01-19-2023