Citizenship Services

The United States government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. To this end, the American Citizen Services Unit in Guatemala provides prompt, courteous, and efficient services to United States citizens and other clients, consistent with U.S. laws and regulations.

What Service Do You Require?

 

Walk-in Services (No Need for Appointment)

Emergency passports for adults (PDF 103 KB) and emergency passports for minors under the age of 16  (PDF 309 KB) 
Monday Through Thursday
from 7:30 to 11:30 a.m. & from 1:00 to 3:00 p.m.
Friday from 7:30 to 10:00 a.m.

Passport Pick-up
Monday through Thursday
From 1:00 to 3:00 p.m.

U.S. citizens who appear at the consular section without an appointment and whose passport application is determined to be routine will not be able to complete their service.  

By Appointment Only (click on the link following the list of required documents to make an appointment)

First time passport for adults (PDF 136 KB) and first time passport for minors under the age of 16.(PDF 141 KB)

Renew a passport for adults  (PDF – 722KB) and renew a passport for minors under the age of 16 (PDF 211 KB)

Replace a lost, stolen, mutilated passport for adults (PDF 134 KB) and replace a lost, stolen, mutilated passports for minors under the age of 16. (PDF 139 KB)

Replacement of an emergency passport for adults (PDF 229 KB) and replacement of an emergency passport for minors under the age of 16. (PDF 219 KB)

Replacement of passport issued more than 15 years ago (PDF 135 KB)

Data change or correction (PDF 63 KB) of passport.

Other Services 

Consular report of birth abroad (PDF 258 KB) of a child of a U.S. citizen

For more specific information regarding services, click on the links below:

* U.S. citizens who appear at the consular section without an appointment and whose passport application is determined to be routine will not be able to complete their service.
** As of January 1, 2016 The U.S. Department of State worldwide  no longer add visa pages into U.S. passports.  Applicants in need of additional pages in their valid passports must obtain a new passport. The decision to discontinue this service was made to enhance the security of the passport and to abide by international passport standards.

Should one of your family members be missing, the Consular Section can assist you in locating them. Should you become concerned about the welfare of a family member, this office can also assist you. When contacting the ACS office in these cases, please have:

  • The name of the person you are looking for,
  • His/her U.S. passport number,
  • Date and place of birth,
  • Travel plans,
  • And the date when he/she entered Guatemala.

Please note that once an individual is located, you will be notified of this ONLY.  Any additional information will require a signed authorization or verbal permission to waive the Privacy Act, which prevents us from releasing information about persons without their consent.

Section I-202 of the Presidential Proclamation of July 2, 1980, re-instituting registration under the Military Selective Service Act, states:

Citizens of the United States who are to be registered and who are not in the United States on any of the days set aside for their registration, shall present themselves at a U.S. embassy or consulate for registration before a diplomatic or consular officer of the United States or before a registrar duly appointed by a diplomatic or consular officer of the United States.

Please come to the American Citizen Services Office of the Embassy if you must register.  Or you may complete the registration online at the following address:  Selective Services System

  • Security Regulations 

For security purposes and due to capacity limitations, the Consular Section does not allow third parties (such as friends, family or business contacts) to attend the ACS interview, with the exception of parents or legal guardians accompanying minors, elderly applicants, or applicants with special needs or disabilities. Escort animals trained to assist applicants with disabilities will be admitted.

All visitors and their belongings must pass through security screening before entering the Embassy.

Prior to entering security, please remove any belts, coats, sweaters, and any objects inside your pockets.  Please place these items in the tray provided by security on the conveyor belt for x-ray screening. 

The following items are prohibited inside the building:

  • Electrical devices such as cell phones, tablets, smart watches, cameras or any recording devices
  • Headphones
  • Any device that requires batteries with the exception of hearing aids
  • Cell phone chargers
  • Large purses, handbags or backpacks
  • Electronic car keys
  • Food, excluding breast milk and prepared baby formula. Powdered formula will not be allowed in.
  • Any type of liquids such as lotion, hand sanitizer (anti-bacterial gel),  lipstick, water, etc. (Note: There are several hand sanitizer dispensers available throughout our waiting rooms)
  • Cigarettes, cigars, matches, or lighters
  • Sharp objects such as scissors, pens, nail files, or razor blades
  • Weapons or explosive materials of any kinds

There is no facility at the Embassy to store prohibited items. You must make arrangements to store these items before entering. Due to security considerations, there is no information window for walk-in visitors at the Embassy.