Emergency Services (No need for Appointment)
During normal business hours contact ACS
From Guatemala: Ph. 2326-4000
From USA: Ph. 011-502-2326-4000
Monday through Thursday
from 7:30 to 11:30 a.m. & from 1:00 to 3:00 p.m.
Friday from 7:30 to 10:00 a.m.
By e-mail AmCitsGuatemala@state.gov
After business hours
From Guatemala: Ph. 2331-2354
From USA: Ph. 011-502-2331-2354
Overcome cases (PDF 96 KB)
Cases who have previously scheduled their appointment, came to interview but were requested to submit further evidence/documents.
Tuesday & Wednesday from 1:00 to 3:00 p.m.
Assistance in an Evacuation / Disaster
A U.S. citizen caught in a natural disaster or civil disturbance should inform his/her relatives as soon as possible that he/she is safe, or contact a U.S. Consul who will pass that message to the family through the Department of State. During an emergency, consular officers will do everything they can to contact and advise citizens and their relatives, but they must give priority to citizens who have been hurt or are in immediate danger.