Emergency Assistance

Please note: The Department of State assumes no responsibility or liability for the professional ability or reputation of, or the quality of services provided by, the entities or individuals whose names appear on the following lists. Inclusion on this list is in no way an endorsement by the Department or the U.S. government. Names are listed alphabetically, and the order in which they appear has no other significance. The information on the list is provided directly by the local service providers; the Department is not in a position to vouch for such information.

Guatemala has one of the highest violent crime rates in Latin America. While most of the tourists visiting Guatemala are able to safely complete their tours, it is important that visitors observe basic precautions in order to avoid becoming a victim of crime.

If you are a U.S. citizen and become a victim of crime in Guatemala, you should first call the police at 120, 122 or 123 (the local equivalents of 911), or contact the closest police station.

If the police are not available, please call the Guatemalan office of Assistance to Tourists (“ASISTUR“), which operates 24 hours per day, 7 days per week to provide emergency aid to tourists. ASISTUR has three phone numbers: 1500, 2421-2810, and 5578-9836. The fax number is 2421-2891.

You should also call the U.S. Embassy in Guatemala City at 502-2326-4501 if you need additional assistance (such as passport replacement) and to report the crime. On weekends and outside regular work hours, please call 502-2326-4000 to reach the Duty Officer. Please note that the Embassy Duty Officer will not be able to issue you a replacement passport, for which you will have to wait until the next regular business day.