Passport Services

The U.S. Embassy in Guatemala City has suspended routine consular services due to Covid-19.


For security purposes and due to capacity limitations, the Consular Section does not allow third parties (such as friends, family or business contacts) to attend the ACS interview, with the exception of parents or legal guardians accompanying minors, elderly applicants, or applicants with special needs or disabilities. Escort animals trained to assist applicants with disabilities will be admitted.

All visitors and their belongings must pass through security screening before entering the Embassy.

Prior to entering security, please remove any belts, coats, sweaters, and any objects inside your pockets.  Please place these items in the tray provided by security on the conveyor belt for x-ray screening. 

The following items are prohibited inside the building:

  • Electrical devices such as cell phones, tablets, smart watches, cameras or any recording devices
  • Headphones
  • Any device that requires batteries with the exception of hearing aids
  • Cell phone chargers
  • Large purses, handbags or backpacks
  • Electronic car keys
  • Food, excluding breast milk and prepared baby formula. Powdered formula will not be allowed in.
  • Any type of liquids such as lotion, hand sanitizer (anti-bacterial gel),  lipstick, water, etc. (Note: There are several hand sanitizer dispensers available throughout our waiting rooms)
  • Cigarettes, cigars, matches, or lighters
  • Sharp objects such as scissors, pens, nail files, or razor blades
  • Weapons or explosive materials of any kinds

There is no facility at the Embassy to store prohibited items. You must make arrangements to store these items before entering. Due to security considerations, there is no information window for walk-in visitors at the Embassy.

Please be informed that a SOCIAL SECURITY NUMBER IS REQUIRED in order to process the passport. If you have never had or applied for a social security number , you will be required to submit a declaration under penalty of perjury that you were never issued a social security number (declaration form can be provided at the Embassy). To request a Social Security Number please review Social Security

The U.S. Embassy in Guatemala allows qualified adult U.S. citizens to renew their regular passports or replace their emergency passports through courier service, eliminating the need to visit the U.S. Embassy, if preferred.  We encourage all qualified U.S. citizen adults to take advantage of this opportunity by checking the requirements in the links below.

Passport renewal for adults by courier (PDF – 577KB)

Emergency Passport replacement by courier for Adults  (PDF – 829KB)

The American Citizen Services Unit has a system for online appointments for passport and citizenship services that are not emergency. The Embassy of the United States in Guatemala will provide the following services only through appointments:

  • First issuance of passports
  • Renewal of passports of children under 16 years
  • Renewal of passports for persons over 16 years of age, whose previous passport was issued before they reached the age of 16
  • Reports of birth abroad
  • Renewal of passports for adults (if applying at the Embassy and not using the courier renewal service)

Appointments can be made at the following internet address:


Applicants must fill out and print their forms before arriving at the Embassy, ​​they must also bring all the documents to support their request.

The American Services Section is closed to the public for regular services on the third Thursday of each month, except in cases of  EMERGENCY. Please also note that the Embassy is closed during official holidays in Guatemala and the United States.

Passport applications must be sent to the United States to be printed and therefore take 10 business days to process. Emergency passports are approved only under special circumstances and are valid only to return to the United States. Under certain circumstances, the consular officer may request additional documentation.

All payments for passport services must be paid at the Embassy in cash, credit or debit card.

Bank drafts, bank checks or personal checks are not accepted as well as damaged, stained or torn US bills.

All applicants must apply personally.


Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian.  Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview.  Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

o   Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).

o   Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.

o   The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.

o   It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.

o   Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.

o   Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.

o   To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.

o   The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant.  Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee.  Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.

o   No attendee may coach or instruct applicants as to how to answer a consular officer’s question.

o   Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.  Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.

o   During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.

o   Attendees may take written notes, but may not otherwise record the appointment interviews.

o   Attendees may not engage in any other conduct that materially disrupts the appointment interview.  For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel.  Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.

Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview.  Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate.  It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview.  The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.