Update for U.S. Citizens Regarding Embassy Consular Services

April 8, 2020

Location: Guatemala  

Event: Because of public health measures to prevent the spread of COVID-19, effective March 20, 2020, the U.S Department of State began limiting its passport operations.  Effective April 2, we have further limited our ability to offer routine passport and citizenship services overseas.  

For U.S. citizens in the United States, we are only able to offer in-person service at domestic passport agencies or centers for customers with a qualified life-or-death emergency and who need a passport for immediate international travel within 72 hours.

For American Citizen Services in Guatemala, the U.S. Embassy in Guatemala can assist with an emergency passport for an adult or a minor.  If you have not received your Consular Report of Birth Abroad (CRBA), an emergency passport may be issued at the Embassy.

We encourage you to enroll in the Smart Traveler Enrollment Program (STEP) to receive the latest updates in your country, as well as the days and hours of American Citizen Services and possible evacuation plans.

If you have previously applied for a passport or citizenship service, you should expect significant delays receiving your passport and your citizenship evidence documents.  Contact the U.S. Embassy in Guatemala at Amcitsguatemala@state.gov to check on the status of your passport or citizenship document such as a Consular Report of Birth Abroad (CRBA).  Please consider waiting to apply until we resume normal operations. 

For emergency passport services for U.S. citizens abroad, please contact the U.S. Embassy in Guatemala City.

Assistance: 

U.S. Embassy Guatemala City https://gt.usembassy.gov/ 

Tel. (502) 2326-4000 

Amcitsguatemala@state.gov 

State Department – Consular Affairs 

888-407-4747 or 202-501-4444  

Guatemala Country Information and Travel Advisory Page 

Enroll in Smart Traveler Enrollment Program (STEP) to receive security updates 

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