Nonimmigrant Visas

Changes in Visa Services due to COVID-19

The Consular Section of the U.S. Embassy in Guatemala City is responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.

Please visit our Global Support Services (GSS) website for complete information on applying for a nonimmigrant U.S. visa, including a directory of nonimmigrant visa categories.

If you were already interviewed and have a specific question about your case, please send an e-mail to: GuatemalaNIV@state.gov

For general questions regarding the visa process, please send an email to customer support at: support-guatemala@ustraveldocs.com

You can also contact customer support at the following telephone numbers and via Skype:

Telephone

Mondays through Fridays from 08:00 a.m. to 07:00 p.m. (CST) and Saturdays from 09:00 a.m. to 03:00 p.m. (CST).

For calls from Guatemala: 2376-1978

For calls from the United States: (703) 745-5477

Skype

User Name: ultraveldocs-guatemala

Monday through Friday from 08:00 a.m. to 07:00 p.m. (CST) and Saturdays from 09:00 a.m. to 03:00 p.m.  (CST).

Security Regulations

For security purposes and due to capacity limitations, the Consular Section does not allow third parties (such as friends, family or business contacts) to attend the Non-immigrant visa interview, with the exception of parents or legal guardians accompanying minors, elderly applicants, or applicants with special needs or disabilities. Escort animals trained to assist applicants with disabilities will be admitted.

All visitors and their belongings must pass through security screening before entering the Embassy.

Prior to entering security, please remove any belts, coats, sweaters, and any objects inside your pockets. Please place these items in the tray provided by security on the conveyor belt for x-ray screening.

Notice: Information Regarding Health Protocols at U.S. Embassy Guatemala 

The U.S. Embassy in Guatemala City requires all visitors to the Embassy to wear a mask that covers the mouth and nose while inside embassy installations.  Please note that for security and identification purposes, Embassy staff may ask visitors to briefly lower their mask.  Visitors are also requested to follow all other instructions during their visit.  Any visitor who does not follow health protocols may be asked to reschedule their appointment.

To protect the health of all embassy staff and visitors, it is asked that if you feel sick, you should send an email the day prior to your interview to the following address Support-guatemala@ustraveldocs.com with the subject “rescheduling appointment due to sickness.”  You may also contact the Embassy by telephone at 2376 1978 to reschedule your appointment for health reasons.  Your new appointment will be scheduled soon, thus it is asked that you monitor your email for messages from the Embassy.

The following items are prohibited inside the building:

  • Electrical devices such as cell phones, tablets, smart watches, cameras or any recording devices
  • Headphones
  • Any device that requires batteries with the exception of hearing aids
  • Cell phone chargers
  • Large purses, handbags or backpacks
  • Electronic car keys
  • Food, excluding breast milk and prepared baby formula. Powdered formula will not be allowed in.
  • Any type of liquids such as lotion, hand sanitizer (anti-bacterial gel), lipstick, water, etc. (Note: There are several hand sanitizer dispensers available throughout our waiting rooms)
  • Cigarettes, cigars, matches, or lighters
  • Sharp objects such as scissors, pens, nail files, or razor blades
  • Weapons or explosive materials of any kinds

There is no facility at the Embassy to store prohibited items. You must make arrangements to store these items before entering. Due to security considerations, there is no information window for walk-in visitors at the Embassy.

The visa process consists of five steps and applicants should expect to spend up to two hours at the Embassy:

  1. Once you arrive at the outdoor waiting area, you will be directed towards a specific line.
  2. You will pass through a security checkpoint (please see Visiting the Embassy), and given a number.
  3. After passing through the security checkpoint, you will be asked for your passport.
  4. You will be called by your number and be fingerprinted.  At that time, you will receive your passport and be directed to the interview line.
  5. You will speak with a consular officer who will conduct a visa interview and adjudicate your visa application.

Please do not make travel arrangements such as purchasing airline tickets until you have received your visa.