Nonimmigrant Visas

The Consular Section of the U.S. Embassy in Guatemala City is responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.

Please visit our Global Support Services (GSS) website for complete information on applying for a nonimmigrant U.S. visa, including a directory of nonimmigrant visa categories.

To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:

Email: To reach a customer service representative via email, please write to
support-guatemala@ustraveldocs.com.

Telephone: Please contact a customer service representative using one of these telephone numbers:

  • Callers in Guatemala: Call 2376 1978.
  • Callers in the United States 8 a.m. to 7 p.m. Central Time Monday through Friday and 9 a.m. to 3 p.m. Central Time Saturdays: Call (703) 745-5477.

Skype: To use Skype to speak to a customer service representative 8 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturdays, please click on the Skype icon below, or add a new contact on your Skype account with the Skype name ustraveldocs-guatemala.

Please Note: The following items are not permitted within the Embassy:

  • Battery-operated or electronic devices such as mobile phones, digital diaries, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players
  • Oversized bags
  • Food items
  • Cigarettes, cigars, match boxes, lighters
  • Sharp objects such as scissors, pen knives or nail files
  • Weapons or explosive materials of any kind